Just returned from Microsoft Tech Days 2008 in Ottawa

And I got a buttload of free stuff from Tech Days 2008. Including, but not limited to – a Microsoft sticker, a cool toque, a spoon that also functions as a pen, a technet 6 month subscription, tech ed dvd sets, vs pro 2008, expression web, and a bunch of demo software. All in all it was a great day, but, I didn’t like the fact that it started at like 7:30 am, way too early for geeky people....

November 27, 2008 · 1 min · 86 words · Matt G

Online shopping growing steadily in Canada says StatsCAN

This is old news to some of you, but I thought we’d share it for those of you who haven’t heard about this already. StatsCAN (Statistics Canada) has released this years round of online shopping statistics. The survey found that while Canadians on a whole are still somewhat hesitant about online security will still most likely do their shopping online instead of going out to a local retailer. The overall sales volume rose over two years ago, as did the overall dollar value of monies exchanged online....

November 21, 2008 · 3 min · 496 words · Matt G

Missing out on free Jabber/Google Talk Notifications from your Kayako Installation?

Not anymore you’re not. Today we released a little set of patches for Kayako SupportSuite that will allow you to send ticket alerts, and any other alert that Kayako supports through Google Talk, XMPP, Jabber whatever you want to call it. The modification is free, and easy to install with our handy documentation. What are you waiting for? Download it from Flewid’s software page and send us your feedback!

July 4, 2008 · 1 min · 69 words · Matt G

Free Jabber/Google Talk Notifications from Kayako

With the release of Kayako version 4, we are no longer offering this addon as functionality is now default Today we released a little set of patches for Kayako SupportSuite that will allow you to send ticket alerts, and any other alert that Kayako supports through Google Talk, XMPP, Jabber whatever you want to call it. Comments Comment by john on 2010-05-04 05:15:20 -0500 Hi, I can´t find this software anymore....

July 4, 2008 · 1 min · 78 words · Matt G

Using SSL POP3 (Google Apps/Gmail) with Kayako SupportSuite

Many of us need to run Support Software to keep on top of client needs and requests, as well as remove some of the burden from our support staff. Because of this need, we are using Kayako SupportSuite for our helpdesk application. While setting it up, we noticed that the latest release has a little bit of an issue with fetching mail using google’s pop3 service. We haven’t looked into the problem too much, but we have noted that there is mention of it on the Kayako Forums that other users are experiencing the same difficulties....

June 20, 2008 · 4 min · 800 words · Matt G