With the release of Kayako version 4, we are no longer offering this addon as functionality is now default
Today we released a little set of patches for Kayako SupportSuite that will allow you to send ticket alerts, and any other alert that Kayako supports through Google Talk, XMPP, Jabber whatever you want to call it.
Comment by john on 2010-05-04 05:15:20 -0500
I can´t find this software anymore. Can you check it ? thanks !!