Not anymore you’re not.
Today we released a little set of patches for Kayako SupportSuite that will allow you to send ticket alerts, and any other alert that Kayako supports through Google Talk, XMPP, Jabber whatever you want to call it.
The modification is free, and easy to install with our handy documentation.
What are you waiting for? Download it from Flewid’s software page and send us your feedback!