Kayako

A little while ago we posted an article on configuring STunnel to use with Kayako because SSL over POP3 with Google Mail/Google Applications wasn’t working properly. Today we finally had some time to sit down and think about this and worked out a much better solution that doesn’t require STunnel to be involved in the mix. In the Kayako cron script, they have hard-set a “notls” option when trying to connect to the IMAP or POP3 email servers....

Not anymore you’re not. Today we released a little set of patches for Kayako SupportSuite that will allow you to send ticket alerts, and any other alert that Kayako supports through Google Talk, XMPP, Jabber whatever you want to call it. The modification is free, and easy to install with our handy documentation. What are you waiting for? Download it from Flewid’s software page and send us your feedback!

With the release of Kayako version 4, we are no longer offering this addon as functionality is now default Today we released a little set of patches for Kayako SupportSuite that will allow you to send ticket alerts, and any other alert that Kayako supports through Google Talk, XMPP, Jabber whatever you want to call it. Comments Comment by john on 2010-05-04 05:15:20 -0500 Hi, I can´t find this software anymore....

Many of us need to run Support Software to keep on top of client needs and requests, as well as remove some of the burden from our support staff. Because of this need, we are using Kayako SupportSuite for our helpdesk application. While setting it up, we noticed that the latest release has a little bit of an issue with fetching mail using google’s pop3 service. We haven’t looked into the problem too much, but we have noted that there is mention of it on the Kayako Forums that other users are experiencing the same difficulties....